Returns
At VastraMedWear, we strive to provide our customers with high-quality products and excellent customer service.
As such, we have established the following return policy:
All of our products are non-returnable. However, if there is a quality issue with the product you have received, you may request a replacement within 5 days of receiving your order. In order to be eligible for a replacement, the product must be unused and in the same condition that you received it. Please contact our customer service team at ops@vastramedwear.com or +919028118982 with your order number and a detailed explanation of the issue, and we will work with you to arrange for a replacement.
Please note that embroidery products are also non-returnable, as they are made to order and customised specifically for each customer. We take great care to ensure that all embroidery work is of the highest quality, and we stand behind the craftsmanship of our products. However, if there is a quality issue with the embroidery, we will work with you to address the issue and provide a replacement if necessary.
Thank you for choosing VastraMedWear for your medical apparel needs. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.
Exchanges
At VastraMedWear, we are committed to ensuring your complete satisfaction with your purchase.
We understand that sometimes a product may not meet your expectations, and we want to make the exchange process as easy as possible.
Our exchange policy is as follows:
All of our products are non-returnable. However, if there is a quality issue with the product you have received, you may request a replacement within 7 days of receiving your order. In order to be eligible for an exchange, the product must be unused and in the same condition that you received it. Please contact our customer service team at ops@vastramedwear.com or +919028118982 with your order number and a detailed explanation of the issue, and we will work with you to arrange for a replacement.
Please note that embroidery products are also non-returnable, as they are made to order and customised specifically for each customer. We take great care to ensure that all embroidery work is of the highest quality, and we stand behind the craftsmanship of our products. However, if there is a quality issue with the embroidery, we will work with you to address the issue and provide a replacement if necessary.
In the event that you need to exchange a product due to a quality issue, we will cover the cost of shipping the replacement product to you. However, the customer is responsible for the cost of shipping the original product back to us.
If you have any questions or concerns about our exchange policy, please do not hesitate to contact our customer service team. Thank you for choosing VastraMedWear for your medical apparel needs.
